HiQ BEHIND SERVICE STATION SHELL’S SUCCESSFUL APP SNARVEIEN

HiQ built the Snarveien app for ST1-owned service station chain Shell. The app makes it easy for Shell’s customers to sign up for and manage their coffee subscriptions.
“This is a great project where we help a Nordic company digitalise a previously manual process and add value for all coffee-drinkers in Norway,” says Jukka Rautio, Managing Director of HiQ Finland.

In Norway, the service stations’ coffee subscriptions are a common phenomenon that is greatly appreciated by Shell’s customers. By purchasing an annual subscription, you can drink unlimited cups of coffee for a whole year. Subscriptions were previously entirely manual and only available over a calendar year. Together with HiQ, Shell has now digitalised the process with a mobile app through which you buy and activate the coffee subscription. After activation, the subscription is valid for 365 days.

“Thanks to HiQ, we now have the most flexible coffee subscription solution in all of Norway. Through the app we’ve not only simplified life for our customers, we’ve developed a whole new way to do business,” says Nina Røsland, Head of Retail Sales, Loyalty & Digital Marketing at ST1.

The manual system for coffee subscriptions will continue to exist, but the transition to the simple digital solution has exceeded expectations. The coffee subscription is the first feature of the app, which will be expanded to include more services in the future.

“We have already seen a marked increase in sold subscriptions and received a lot of positive feedback on the simplicity and flexibility of ongoing 365-day subscriptions. Plus, the increased interest in the app has increased traffic to the stations,” says Jukka Rautio, Managing Director of HiQ Finland.

The Snarveien app has already been downloaded by over 80,000 customers. HiQ was responsible for the entire project chain – from concept and UX design to design, development and implementation in ST1’s existing systems.


Erik Ridman

Get in touch

Erik Ridman
Head of Communications
HiQ
+46 70-420 00 01
+46 8-588 90 000
Jukka Rautio

Get in touch

Jukka Rautio
Managing Director
HiQ Finland
+358 40 827 11 42

Sven Ivar Mörch new CEO and President of HiQ

HiQ International today announces that Sven Ivar Mørch will be the new Chief Executive Officer and President of HiQ. Sven Ivar Mørch will from 1 December replace Lars Stugemo who leaves the position after 25 successful years in the company, the last 20 of them as its CEO and President.

“It’s really exciting to be a part of HiQ and I have since long been deeply impressed by the company’s competence and culture. In short – we are the rock stars of the Nordic consultancy market, and I’m honored having been given the opportunity to take over as CEO and to lead HiQ in the next stage of the company”, says Sven Ivar Mørch.

Read more

HiQ provides support for InfoSolutions’ mobile Covid-19 testing

HiQ is assisting InfoSolutions with their assignment from the Public Health Agency of Sweden (Folkhälsomyndigheten) to increase national accessibility of testing for Covid-19. It involves PCR testing, which diagnoses active coronavirus infection.

“This is the second project we’ve participated in that aims to reduce the impact of Covid-19 on the world. It’s nice to see that our broad knowledge in digitalising the healthcare sector and e-health will help control the pandemic,” says Helena Forsmark, Managing Director of HiQ Stockholm.

Read more

HiQ wins Guldhanden Award for best public website 2020

The website mdh.se, developed by HiQ for Mälardalen University wins the Guldhanden Award in the category best public website 2020.

“Yeeess! We’re so happy that the results of the great project we did together with Mälardalen University is being recognised this way. This is the result of an excellent collaboration between a brave and visionary client and a very great team from HiQ,” says Anders Nilsson, Managing Director of HiQ Mälardalen. 

Read more