HiQ and Scania develop an app that gives Scania customers faster assistance during unscheduled downtime

By simplifying and accelerating communication through a simple app between service technicians and Scania Assistance, customers and drivers facing unscheduled downtime are getting much faster, better help. A big win, as it shortens the vehicle’s standstill time.
“It's a terrific solution and another perfect example of how we use technology to simplify and improve people’s lives,” says Helena Forsmark, Managing Director of HiQ Stockholm.

With regular maintenance, a Scania vehicle will offer the customer trouble-free operation and a long service life. If the unexpected happens, Scania Assistance is available 24/7/365 – a professional service that Scania offers to all its customers. Together with HiQ, Scania has now developed an app that further improves service for Scania’s customers. With the app, service technicians receive an assignment with a description and any images of the incident from Scania Assistance. The app also shows the location of the truck, allowing assistance to arrive faster. At the same time, the customer gets continuous updates on the status of the vehicle in real time.

“The solution we have built together with HiQ is an important part of Scania’s overall digitalisation efforts,” says Robert Melin Mori, Project Manager at Scania Assistance.

The project is part of a strategic collaboration between Scania and HiQ. Thanks to this solution, Scania simplifies its customers’ work while delivering a more automated process for service cases.

“Scania is a major strategic partner for HiQ, and we are very proud to work with them. Together, we create solutions that clearly improve people’s lives – the vehicles become both safer and more efficient. This is a perfect example of when technology development contributes to a more sustainable world,” says Lars Stugemo, President and CEO of HiQ.

“HiQ’s broad expertise in digitalisation and advanced system development make them a perfect partner for us. They’re easy to work with and we can move quickly from concept to finished solution, which is a critical parameter for us if we want to remain the leading player in the assistance business for heavy vehicles,” says Michaela Boye, Managing Director at Scania Assistance.

The app is being developed for both iOS and Android, so service technicians can use it on their regular mobile phones. A first version of the app has just been launched. HiQ’s assignment consisted of a feasibility study, service design, UX and development, including integration with Scania’s existing systems.


Erik Ridman

Get in touch

Erik Ridman
Chief Marketing Officer
HiQ
+46 70-420 00 01
+46 8-588 90 000
Helena Forsmark

Get in touch

Helena Forsmark
Head of KAM / Vice President (VP)
HiQ Sweden
+46 (0) 704-200121

KGK chooses HiQ’s Frends as partner for system integration

In an increasingly digital world, companies are also facing digital challenges. The automotive company KGK has now turned to HiQ’s Frends as its new integration platform supplier for the group. Frends will help the organisation simplify and streamline by standardising integrations, with the ultimate goal of having Frends, in addition to APIs, as KGK’s sole solution for integrations. 

“It’s fantastic that Frends are continuing to grow in Sweden and on the Swedish market! The team has done a tremendous job, and partnering up with KGK shows how integration platforms can help organisations become more efficient and see ROI at an early stage. Great work and go HiQ!”, says Sven Ivar Mørch, CEO of HiQ. 

Read more

Magnus Meyer takes chair of HiQ board

HiQ announces today that Magnus Meyer, current member of the board of directors, has been appointed by the board to serve as the chairman of the board effective October 21. Thomas Hofvenstam, who acts as chairman today, will remain on the board as a member.

“I would like to take this opportunity to welcome Magnus Meyer as the new chairman of the board. Magnus is considered one of Sweden's most influential technology consultants, and his solid experience is of great value for HiQ,” says Sven Ivar Mørch, CEO at HiQ.

Read more

Erik Ridman – new Head of Region Stockholm at HiQ

The tech consulting company HiQ is taking yet another step to strengthen its position as a full-stack partner in digital transformation. Erik Ridman, former Chief Marketing Officer (CMO) and Head of Communications at HiQ, is appointed new Head of Region Stockholm at HiQ.

”At HiQ, we have a pretty much unique position in being able to build advanced systems, products and services, and at the same time discuss digital strategies, usability and the repositioning of brands. With background and experience in brand development and recruitment as well as solutions and commitments, Erik Ridman will play an important role in our continued success. And with Erik at the helm of our operations in Stockholm, I’m confident that we will further strengthen our position,” says Sven Ivar Mørch, CEO of HiQ.

Read more