Volvo On Call makes it simple for the Volvo driver to control and manage important functions such as fuel levels, heating and unlocking the car, with the help of a mobile application. HiQ has together with Volvo Cars constructed an easy-to-use support portal where users can easily receive answers to questions regarding the service.
“Volvo Cars wanted a modern and available solution for online customers who have questions about the Volvo services. After prestudy and demand analysis we have designed and implemented a cloud based help page. This is yet another exciting assignment for us in the innovative automotive industry,” says Jerker Lindstén, Managing Director at HiQ in Gothenburg.
“We see a great interest in Volvo On Call. Every second new Volvo in Sweden is equipped with Volvo On Call. With the solution that HiQ and Volvo Cars have developed, we have a better tool for answering all of the questions from the users,” says Cari Johansson, Connectivity Manager at Volvo Cars.
HiQ has a strong offering in the automotive segment, in several different areas such as Active Safety and Infotainment. In December HiQ also won the prestigious Volvo Quality Through Excellence Award .
“We are constantly improving our position and we are skilled at using competence from other business segments when creating the best solutions in for example the automotive field. Areas such as web, mobility and connectivity are our home field and the Volvo On Call support portal is yet another example of how we are simplifying people’s lives,” HiQs President and CEO Lars Stugemo concludes.