HiQ and PlusTV Oy develop their co-operation. HiQ provides an integration solution for managing all PlusTV’s order, delivery, and billing operations, as well as communication in Finland and Sweden.
The solution enables PlusTV to become more efficient, and improve the customer experience.
In 2012, HiQ and PlusTV have implemented several projects including the development of PlusTV service channels and connecting billing related systems.
“HiQ’s solution is essential for our application architecture. We had to ensure smooth communication between all our systems in Finland and Sweden. Without the current solution, our objectives would have been very difficult to meet”, says Mikko Hirvonen, Head of Technology at PlusTV.
Communication is important and business critical for PlusTV and availability and reliability is crucial in the solution that HiQ creates.
“If problems occur they interfere with order processing and our customers won’t receive the service they have paid for. This is why I truly value HiQ’s customer and solution-oriented approach. Even in tricky situations or under pressure, HiQ’s experts are committed to find the right solutions”, Hirvonen explains.
“HiQ is used to working with IT and business operations. In this integration project, we have been working at the core of PlusTV’s business, ensuring and improving our customer’s competitive ability. We want to be a comprehensive partner and offer even more innovative services that benefit our customer”, says Jukka Rautio, Managing Director of HiQ Finland.
Digi TV Plus Oy (PlusTV), is a Finnish terrestrial pay TV provider. PlusTV serves approximately 250,000 households, and PlusTV is Finland’s largest pay TV operator, with a 35% market share. PlusTV is part of the Nordic Teracom Group, which includes network operators Teracom Sverige and Teracom Danmark, as well as the pay TV operators PlusTV, Boxer TV-Access AB (Sweden) and Boxer TV A/S (Denmark). Teracom Group has a total of 1.2 million pay TV customers, which makes it the largest terrestrial pay TV operator in the world.